FAQ

General Information

Can I send items as gifts?

Yes, absolutely! Just make sure the shipping address is theirs, and not your own, and make sure you enter your email address at the checkout, not theirs - or they will receive the receipt and shipping notification.

Can I add a message to my order?

Of course! When you reach checkout, there is a box for any order notes or comments - just write your message in there and it will be printed on the packing slip along with your order. We can add a handwritten note too, just let us know if you’d prefer it handwritten.

Do you offer a student discount?

Unfortunately, we don’t offer a student discount at the moment.

Billing

What payment methods do you accept?

We accept Visa, Mastercard, Maestro, Amex and Paypal.

My card was declined.

If you have an auto-renewing subscription, you will have received an email a few days before we bill your card; please make sure there are enough funds available in your account. We will automatically try to charge your card again two more times, but if your card is declined on the third attempt, your account will be on hold. You can change your card details by logging into your account or contact us, and we can help you do this.

Shipping

When will my order be shipped?

We roast on Wednesdays and ship the same day. So if you order on a Thursday, your coffee will not be shipped until the following Wednesday. If you order equipment or accessories, we will ship these immediately, unless you have ordered coffee in the same basket.

Orders for espresso machines and MoccaMasters are sent direct from the manufacturer and will take 5-10 days to be delivered.

Do you ship internationally?

We sure do! Small orders are usually sent Royal Mail international, for any heavier parcels, we ship with a courier.

I have a monthly coffee subscription, when will it be shipped each month?

We ship every Wednesday, on the anniversary of your order. So you will receive your coffee around the same time every 4 weeks.

Will a coffee subscription fit through my letterbox?span>

Yes, if you are signed up to receive 250g - these are all sent in letterbox friendly packages. If you have a particularly small letterbox, the boxes may not fit through your letterbox, but this is very rare, and we can usually find an alternative (like shipping in a mailer bag rather than a box).

If you received 500g, 750g or 1kg subscriptions, these will not fit through a letterbox, so if you won’t be in to receive it, please let us know a safe place for it to be left, or have it sent to a work address to be sure.

Can I track my order?

All orders weighing 500g or more are trackable, you should have received a tracking number in your shipping notification. If you haven’t, please contact us, and we will track it for you.

Who do you ship with?

Orders are sent Royal Mail 2nd Class.

Can I delay shipping until a certain date?

Of course, just add a note at the checkout with your ideal delivery date, and we will postpone shipments until then.

Coffee Subscriptions

Can I increase my coffee subscription?

We’re so pleased you’re enjoying the coffee we’ve chosen for you! If you have a subscription which you pay for monthly, just log in to your account and you can amend the amount of coffee you receive and how often you receive it. If you have a yearly coffee subscription, please email us, and we can amend this for you.

I’ve moved, how do I change my delivery address?

Just send us an email, making sure to include both your old and your new address, and we will update this for you.

I’m going on holiday, can I pause my subscription?

Sure! Just email us a week or two before you want your subscription paused, and let us know when you want it restarted. Coffee will be sent every 4 weeks from the new start date.